The FAQs About Equipment Recovery
Find answers about asset recovery, secure handling, storage, and device returns.
Common Questions
Everything you need to know about ReturnIT’s recovery workflow, security
standards, and onboarding process.
Yes. ReturnIT supports laptop recovery in Canada as part of our broader equipment retrieval capabilities for distributed workforces.
Yes. We support recovery operations across the United States, helping IT organizations manage equipment returns at scale.
Yes. We can coordinate retrieval for monitors along with laptops and other company-issued hardware.
Yes. We provide project management services led by certified PMP professionals to support a variety of IT initiatives.
Yes. We offer server decommissioning services for businesses, including organizations operating data centers.
Yes. We assist with data center equipment projects, including server decommissioning and asset recovery services.
Yes, we use professional workflow to completely wipe and unenroll both Windows and Apple devices so they can be safely repurposed or recycled.
We use secure handling procedures, controlled workflows, and documented chain-of-custody practices to protect equipment and sensitive information throughout the return process.
No. Our services are designed to recover, store, wipe, reset, and decommission devices without requiring unnecessary access to your company’s internal systems or user data.
We work through a tracked process designed to reduce risk and improve visibility. If an item is lost in transit, our team helps document the issue and support resolution through the recovery workflow.
No. You do not need a long term contract to get started. We can discuss a service approach that fits your current recovery volume and operational needs.
Shipping timelines vary by location and carrier, but our process is built to keep returns moving quickly and transparently so your team can track progress with less manual follow-up.
The best first step is to contact our team. We can walk you through your current challenges, explain the API tracking hub, and recommend a practical starting point.
Portal and Service Details
Additional answers about access, administration, and operational support.
Do you support SSO for portal access?
Yes. ReturnIT supports SSO for portal access to help IT teams manage authentication in a secure, streamlined way.
How many admins can be added on the portal?
Admin access can be configured based on your organization’s needs so the right stakeholders can monitor returns, status updates, and reporting.
Do you provide secure storage?
Yes. We offer secure storage for recovered equipment when devices need to be held before redeployment, wipe/reset, or final disposition.
Can you wipe and reset devices?
Yes. We provide device wipe, reset, and CMDB-aligned restoration support as part of our decommissioning and asset management services.
Who is this service built for?
ReturnIT is built for IT organizations managing remote or distributed employees and looking to reduce equipment loss, manual follow-up, and recovery delays.
Is the service available 24/7?
Yes. ReturnIT operates with 24/7 availability to support ongoing recovery needs and responsive coordination.